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I need another admin to manage broadcasts, ads, and contacts — where do I invite them?

The Team menu: invite colleagues with their own login, no shared passwords. What an admin can and cannot do. 3 min read

A WACO account does not have to be held by one person. From the Team menu the account owner can invite colleagues — the marketing team for broadcasts and ads, a clinic admin for reservations, support staff for contacts — each with their own email and password. No password is ever shared over WhatsApp.

Inviting

  1. Open Team (only the account owner can manage it).
  2. Enter your colleague's name and email, press Send invitation.
  3. They receive an email with a link to set their own password. The link is valid for 7 days and can be used once. If it expires, press Resend invitation on their row.
One email = one WACO account. If your colleague's email is already registered on another WACO account (for example they signed up on their own once), the invitation is refused — ask them to use a different email.

What an admin can do

There are deliberately only two roles: Owner and Admin. If you need finer limits (say, an admin who may only broadcast), tell us through the Feedback menu — we add it when the need is real.

Revoking access

Press Remove on their row. They are signed out of every session immediately and can no longer sign in. Anything they created (broadcasts, contacts, reservations) stays — it belongs to the account, not the person.

Do not share the owner's password

The common temptation: "to keep it simple, the team just uses my email and password". Don't — the moment one person leaves, everyone has to change the password, and the trail of who changed what is gone. Invite them from the Team page instead; each gets their own login and can be removed one by one.

Signed in with Google and forgot your password? No need to wait for the reset email: sign in with the Google button, open Settings → Password, and create a new password — the "current password" field is not required because Google already proved the email is yours. After that you can sign in with email + password or with Google. Reset emails come from waco@idcloudhost.com; if you cannot see one, check Spam/Promotions and make sure the address you typed is the one you registered with.

This is different from inbox agents

The Team page controls who may manage the WACO account. Who may reply to chats in the team inbox is managed separately, from the inbox's own settings — see one number answered by many agents. The same person can be in both.

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Still stuck after following this guide? Contact us from the dashboard — attach a screenshot if you have one, it speeds everything up.