I want to cancel. What happens to my number and my data?
This guide exists on purpose. A service that hides its exit makes people hesitate at the entrance, and we would rather you knew exactly what happens before you decide.
How to cancel
Tell us by email at waco@idcloudhost.com from the account owner address. There is no convoluted form and no repeated retention offer. Your access continues until the period you have already paid for runs out, rather than stopping the day you write.
Do not cancel by simply not paying. That is the route that costs you most: the service is suspended on day 7, incoming WhatsApp messages stop, and on day 30 the data is deleted permanently before you have taken anything out. See service suspended.
Your WhatsApp number stays yours
The number was never ours. There are three directions you can take:
- Move to another provider. The number is migrated through Meta's official process, keeping its display name, verification status, and quality rating. We release it from our side when your new provider requests it. The flow is the same one that brought you here, see migrating from another platform.
- Go back to the ordinary WhatsApp Business app. The number is released from the API and registered again in the app. Tell us so the release is done properly.
- Stop using the number. Nothing to do beyond telling us.
Your data: 30 days, then gone
After an account is closed, the entire conversation history, contacts, and media are kept for 30 days as a grace period. After that the data is permanently deleted and cannot be recovered. That figure is in the terms of service, not a policy that can change quietly.
So take what you need before closing the account, while everything is still there:
- Your contact book and conversation history are prepared on request. Mention it in the same email so it does not take two rounds.
- Templates do not need taking. They live in your Meta account rather than with us, so they travel with the number.
If the reason is cost, just say so
Some people leave not because the service does not suit them but because business is slow. If that is the situation, tell us before closing the account. Pausing is often more sensible than closing and rebuilding everything a few months later, and that conversation is far cheaper for both of us than you losing your customer history.